We collect personal information for the purposes of delivering our products and services and communicating with customers. We collect information through the website meluhanaturals.com (“Website”), or from you verbally from time-to-time in the course of the conduct of our business with you.
We collect personal information
- from customers – when they register an enquiry, or purchase goods or services from us via the Website, and/or at any other time from time-to-time in the course of providing our goods and services;
- from third party service providers – when they are engaged to supply services to us, provide information to us or invoice us for the provision of services;
- when we receive enquiries through the Website and when the Website is otherwise accessed or used;
- when we receive enquiries via email.
The kind of personal information we may collect will depend on who you are (e.g. a customer or third party service provider) and the nature of your interaction with us, and may include your full name, email address, company name, billing information and other personal information. If you do not provide us with all the information we request, we may not be able to deliver our services.
We may use any personal information collected to provide our services, operate the Website, send you our newsletter, respond to feedback and complaints, communicate with third party service providers, develop new services, or if needed to enforce our Terms and Conditions with you. If you are a third party service provider, we will use your personal information to email you to accept your offer to provide services, correspond with you in relation to the provision of services and to pay your invoices.
In all cases, unless you have opted out, you consent to us using your personal information for direct marketing purposes in order to tell you about our services. We may contact you by mail, telephone, email or SMS to market our products and services. We will always give you the opportunity to opt out of receiving any future direct marketing correspondence
Disclosure And Sharing
When goods or a services are purchased by you, we may disclose your personal information to a third party service provider contracted to us who is involved in the delivery of that service.
We may also disclose personal information to third parties for purposes associated with your purchase of our services and to third party service providers we engage to help us deliver our services and for marketing purposes. We will only disclose personal information to additional third parties with your consent or if permitted or authorised to do so by law.
Data Security And Quality
We will take reasonable steps to protect the personal information we collect and hold from misuse, loss and interference and from unauthorised access and modification, and to make sure it is accurate, complete and up-to-date when we collect, use or disclose it.
To assist us, please ensure you provide us with your correct details, and let us know if you believe the information we have about you is inaccurate, incomplete, out of date or misleading (and we will take reasonable steps to correct the information). We may take steps to destroy or permanently de-identify information when it is no longer needed for any purpose for which it may be used or disclosed. We may retain and use de-identified information.
You can modify your browser to prevent cookie use – but if you do this our service (and our Website) may not work properly. The information stored in the cookie is used to identify you. This enables us to operate an efficient service and to track the patterns of behaviour of visitors to the Website.
Access. Correction And Complaints
You can request, and we will provide you with access to, any personal information we hold about you (subject to any applicable legal exceptions). Please also let us know if you have any concerns or complaints about the way we are handling your personal information so we can address them.
Requests should be submitted by email ([email protected]). Where our records are found to be inaccurate, we will promptly rectify any inaccuracies on the basis of the further information you provide.
Transfer In Certain Circumstances
If there is a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation of us then, in our sole discretion, we may transfer, sell or assign personal information collected to one or more relevant third parties
We believe it is important to provide added protection for children online. We encourage parents and guardians to spend time online with their children to observe, participate in and/or monitor and guide their online activity. Our Website does not knowingly collect any personally identifiable information from children under the age of 13. If a parent or guardian believes that our Website has in its database the personally-identifiable information of a child under the age of 13, please contact us immediately (using the contact in the first paragraph) and we will use our best efforts to promptly remove such information from our records.